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Frequently asked questions

How it worksexpand
What is Avvo Advisor?

Avvo Advisor is a service that connects you with an experienced, top-reviewed lawyer over the phone. It’s a 15-minute advice session for an affordable fixed fee of $39. You can access Avvo Advisor on the web or download the free Avvo Advisor app for iOS® devices at the App Store on iTunes®. You can also buy a 15-minute advice session with a specific lawyer, directly from their Avvo profile.

How does it work?

If you want to talk to an experienced, vetted lawyer within 15 minutes:

  1. Start at Avvo Advisor or in the free Avvo Advisor app
  2. Enter your zip code and select a legal topic
  3. Upload a photo or one-page document related to your legal issue (optional)
  4. Pay a $39 fixed fee
  5. Answer the phone when your attorney calls (within 15 minutes)
  6. Start your 15-minute advice session

If you want to talk to a specific lawyer within 24 hours:

  1. From a lawyer's Avvo profile, select a 15-minute advice session
  2. Upload a photo or one-page document related to your legal issue (optional)
  3. Pay a $39 fixed fee
  4. Answer the phone when your attorney calls (within 24 hours)
  5. Start your 15-minute advice session
What does it include?

During your 15-minute Avvo Advisor session, you may discuss a specific incident, question, contract, or a specific section of a document. This session does not include document drafting or any other discrete legal services. This session is exclusively for legal advice. If you’d like, you can always follow up with your lawyer to inquire about additional services if necessary.

You have the option to attach a photo or one-page document (PDF) when you check out. If you want to discuss a specific section of a document, a photo of the document can help provide context. You can also share a photo of an object such as a speeding ticket, building damage at a rental property, or anything else that provides context for your legal situation.

How much does it cost?

The price of an Avvo Advisor session is $39--no hidden fees or strings attached. If you’re not completely satisfied with your session, we’ll give you a refund.

Who will I talk to?

Avvo Advisor connects you with a highly reviewed attorney who is experienced in your topic area and licensed to practice in your state. All Advisor attorneys must maintain an average rating of 4 out of 5 stars across all of their Advisor client reviews. We do not currently support the selection of lawyers by city. If you purchase a 15-minute advice session from a lawyer's Avvo profile, you will speak to that lawyer.

How long is the phone call?

A single Avvo Advisor session is 15 minutes long. For most people, this is more than enough time to discuss an issue or event and get a clear path forward.

How long will I wait to get my phone call?

If you purchase an advice session through Avvo Advisor, your lawyer will call you within 15 minutes. The average wait time is 8 minutes.

If you purchase an advice session with a specific attorney from their Avvo profile, the lawyer will call you within 24 hours.

Can I choose a specific attorney?

Yes, you may choose a specific attorney through Avvo Advisor or through an attorney's Avvo profile. When you choose to speak with a specific attorney, you will get a call within 24 hours.

Are attorneys available anytime?

Yes. Avvo Advisor is available 24 hours a day, 365 days a year. If no lawyer is available to take your call, you will be refunded automatically.

Is Avvo Advisor available on desktop or mobile?

Both. You can access Avvo Advisor on the web or download the free Avvo Advisor app for iOS® devices from the App Store on iTunes®.

Is Advisor available in my area?

Currently, Avvo Advisor is available in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, and Wisconsin. We will be expanding to other states soon. Please note: you must have a United States phone number to use Avvo Advisor.

Will the attorney I speak to be local to my area?

All of our attorneys are rated 4 stars or higher and are licensed to practice anywhere in your state. We do not currently support selecting lawyers by city through Avvo Advisor.

What to expectexpand
What kinds of questions can I ask?

You can ask about a specific situation, process, document or form, or about the meaning of specific terms or phrases. You can ask for advice, strategic coaching, or insight into possible outcomes.

Will my attorney have the right skills and experience?

Avvo Advisor connects you with an attorney who has experience with legal issues in your topic area. If the attorney does not have the right knowledge to answer your questions, we’ll issue you a full refund.

What can I expect to accomplish in my Avvo Advisor phone session?

You can expect to get clarity and guidance on your issue, validation on your approach, and a roadmap and general timeline to resolution. Here are some common goals that people bring to their Avvo Advisor sessions:

  • Get clarity on how to proceed with a legal issue
  • Discuss documents for a small business
  • Determine whether a lawyer is necessary
  • Understand the fine print on debt collection letters
  • Verify that DIY legal documents have been done correctly
  • Understand the steps involved in a divorce
  • Get help with immigration forms and processes
  • Review a lease
  • Identify and prevent potential legal troubles
What if I’m not sure that I need to speak to an attorney?

You may post preliminary questions about whether you need to speak with an attorney in Avvo’s free legal Q&A Forum. Most questions receive answers from attorneys within 24 hours.

Are there limits on what legal issues we can discuss?

No. However, depending on the scope and nature of your legal situation, you may not be able to resolve all of your legal questions during your call.

Is the phone call private? What happens to my information?

Yes, your conversation with the attorney and any information shared is kept private and confidential. Only your name is shared with the attorney so that they can determine if there is a conflict of interest. The phone number the attorney sees is randomly generated—it’s automatically forwarded to your real phone number. And if you choose to share a photo or document, it will be deleted after the call. For more information, see our full privacy policy.

Why use Avvo Advisorexpand
Refunds and exceptionsexpand
If you still have questions, you can contact us at advisor@avvo.com.
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