Participation in the Avvo Legal Services program is at Avvo's discretion, and subject to Avvo's participation guidelines. Avvo may change these guidelines at any time, and Avvo is the sole arbiter of the application of its guidelines.
In addition to the program guidelines, there may be additional terms applicable to categories of service or a specific service. We will let you know what those terms are when you sign up to offer a particular service, and you must agree to those terms before you can participate in such offers.
VERY IMPORTANT: In most cases, buyers will be choosing YOU. Because of this, YOU (not a receptionist, secretary, paralegal or another lawyer in your office) must be the one who calls the buyer back. Buyers of services are real paying customers. These are anything but routine intake/screening calls - and YOU must be the one who calls back.
Avvo sets the pricing for legal services, and the prices consumers pay are subject to change. We will let you know before we change prices in a way that impacts the economics of a service offered to you (see "Price testing" below for an explanation of how we might change prices that buyers pay without changing your economics). Continuing to offer a service after being notified of a price change will indicate your agreement to the price change.
Text messages: You agree to receive service-related text messages to the mobile phone number you provide during the enrollment process (or any number you provide in an update to your online account settings).
Payment is monthly: By the 15th of each month, you'll get paid the entire amount buyers paid for your services fulfilled in the prior month, net of refunds.
You will ONLY get paid if the call goes through our system. Buyers are only charged, and you only paid, if you call the phone number provided by Avvo. If the buyer calls you directly after purchasing a legal service, you need to tell them you'll call them right back and call them on the phone number that we give you to reach them. If you don't do this, you won't get paid, and you risk removal from the program.
Avvo's marketing fee: By the 15th of each month, we will bill you the per-service marketing fees associated with the services that you fulfilled in the prior month. Marketing fees vary by service, and will be indicated when you choose which services to offer.
Price testing: Avvo will occasionally do price testing of existing services, and we won't usually be able to let you know when we're doing that. However, you don't need to worry about anything other than continuing to provide great service. When we do such testing, we will take any discounted amount out of the marketing fee we charge you. Thus, any discount to a service will be offset by a corresponding discount in the marketing fee associated with that service.
Example: a service might have a standard consumer price of $200 with a marketing fee of $50, which means you'll net $150 each time you fulfill one of these services. We might decide to test how much demand changes when we lower the price to $175. When you fulfill a service at this price point, the legal fee you collect will go down (from $200 to $175), but the marketing fee will be reduced accordingly (from $50 to $25), resulting in the same $150 net of marketing expense.
Turnaround and response times: These are specific to the service categories, and you'll see them when you sign up for specific services. It is critical to continued participation in this program that you meet or exceed all turnaround and response time expectations.
Turning buyers away: There are certainly valid reasons why you might choose to not fulfill a service for a buyer: a conflict of interest, lack of experience in a particular legal issue, too busy, etc. So, even after a consumer has chosen you and paid for a service, you can choose to turn it down and NOT fulfill the service. The buyer will be refunded or connected to another attorney of their choice. To turn down a service, email email@example.com with the customer name, service name, and your request to decline the service.
But, this should be used sparingly. You shouldn't be offering services you don't feel you can competently fulfill, and if you are swamped with work, you should put your services on "pause" by turning your availability off. We want to delight buyers with the experience of buying legal services through Avvo, and a huge part of that is them feeling comfortable that the attorney they chose will be the one who actually provides the service. Therefore, you shouldn't turn down services too often, and if you do, we may remove you from the program.
Program removal and suspension: We can remove or suspend you from the program at any time at our discretion. Here's a list of reasons why we might remove or suspend you, but it is by no means an exclusive list:
Turning down too many legal service buyers
Low review scores
Lengthy responses times (taking too long to call consumers back)
Not calling consumers back at all (i.e. not getting paid because a phone call didn't go through our system)